Existing-customer help

ETP Copier Support

Find a setup guide, troubleshoot a connection, or send the details our support team needs to understand what happened.

Self-service and direct help

Choose the right starting point

01

Documentation

Follow setup, connection, notification, and interface guides.

Browse the docs 02

Frequently asked questions

Check practical answers collected in the product FAQ.

Read the FAQ 03

Email support

Send your question and troubleshooting details directly to support.

support@experttradingprogrammers.com 04

Discord community

Join the ETP Copier community for product help and discussion.

Open Discord

Before you email

Include the details that identify the issue

These three details add useful context to a support request. The Log troubleshooting guide explains where to find activity, warning, and error messages.

  • Software version

    Include the version shown in the Help tab.

  • Trading connection type

    Name the connection type involved in the issue.

  • Log tab excerpt

    Copy the relevant warning or error entries with their timestamps.